FOR THE BUYERS
a) SHIPPING
Most of the orders placed through us are shipped within the timelines intimated by ShopRx. You will be notified of a planned shipping date within 2 business days of placing your order . The Shipping charges are subject to estimation thus, actual shipping charges will be applied to the invoice according to best method/best price, and the same will be informed to you prior to the shipping. Accepting requests for pickup or special delivery are at our discretion.
b) PAYMENT
Payment is required to be made before the shipment of your order. We accept convenient modes of payment such as cash on delivery, cheques, net banking, MasterCard, and visa and UPI linked payments. For the convenience of buyers, we provide payment options via debit card, PayTM, goolge pay, or phone pe, CCAvenue or direct Bank deposit.
c) DELIVERY OF THE PRODUCT- ESTIMATED TIME OF DELIVERY AND MODE OF DELIVERY
The estimated time of delivery is within 3 to 5 working days for domestic orders by air and within 5 to 8 working days for domestic orders by road. The estimated time of delivery for all metros is within 2 days.
We try to process all deliveries through reputed courier companies like FedEX or DTDC. In some cases where the pin code/zip code is not serviceable by these courier companies, we use Indian Speed Post for those deliveries. If there is no courier service available in your area, we will get in touch with you and try to work out a convenient alternate delivery location that is serviced by our courier partners.
Basically products/goods will be delivered by the vendors but in some exceptional cases or on the request of vendor, the company at his own discretion can also deliver the goods/products to the Customer/Buyers.
d) PACKAGING OF THE ITEM
Products that are framed (with glass or otherwise) or those products which are susceptible to breakage will be packed in protective layers of bubble-wrap and other such anti-shock material so that they are delivered to you undamaged.
e) INTERNATIONAL DELIVERY
www.shoprx.in delivers items internationally. You are more than welcome to make your purchases on our site from anywhere in the world. We use private post, our own delivery sources and third party delivery executives depending on your location to deliver your shipments safely and timely to you. Customs duty & other international taxes, etc. if applicable will have to be borne by the customer according to the laws of the land.
f) ONLINE TRACKING
All www.shoprx.in items are delivered through reputed courier partners who will provide you with a tracking ID for your order by which you can track your delivery on the respective websites of our courier partners.
We will email you the tracking number after we dispatch your order. You can also see the tracking number in your order history panel in your account when you login.
g) BUYERS PROTECTION PROGRAM
The payment is not released to the seller until the product is delivered to the buyer and the buyer confirms product satisfaction.www.shoprx.com upholds high standards of post purchase service, such as easy returns and refunds in case of damaged/defective/broken orders as specified on the website, or if the product is disliked for quality. www.shoprx.in is bound to respond to any refund/return claim within 2 to 3 working days.
